THE NEXT LEVEL OF DIGITIZATION
The online service includes the available routes, capacities as well as prices and performs all the relevant checks automatically, meaning bookings can be made in real time and confirmed immediately. With the launch of “smartBooking”, Lufthansa Cargo says it has now completely digitized its quote and booking process.
“WE WANT TO OFFER OUR CUSTOMERS SEAMLESS DIGITAL SOLUTIONS, SO WE ARE CONNECTING DIGITALLY WITH OUR PARTNERS ALONG THE TRANSPORT CHAIN.”
PETER GERBER, CEO, LUFTHANSA CARGO
“WE ARE CONTINUING TO EXPAND OUR DIGITAL DISTRIBUTION CHANNELS, THUS SIGNIFICANTLY ACCELERATING AND SIMPLIFYING OUR BOOKING PROCESS.”
DOROTHEA VON BOXBERG, CHIEF COMMERCIAL OFFICER, LUFTHANSA CARGO
Speaking of digital sales channels, Lufthansa Cargo has now updated these to include dynamic, immediately bookable, daily updated prices. They are automatically generated in real time using an algorithm and issued as quotes that are directly bookable. “With these automated spot prices, we can give our customers quotes at any time. We are continuing to expand our digital distribution channels, thus significantly accelerating and simplifying our booking process,” says Dorothea von Boxberg, Chief Commercial Officer at Lufthansa Cargo.
“OUR GOAL IS TO FURTHER BOOST VALUE CREATION AND EFFICIENCY IN THE AIRFREIGHT INDUSTRY.”
Oliver T. Neumann, Managing Director at cargo.one
Photos: Lufthansa Cargo, cargo.one